WARNING: This product contains nicotine. Nicotine is an addictive chemical. Use of nicotine during pregnancy may harm the fetus.

DOMESTIC SHIPPING

 

Processing 
All orders have a processing time of 2 business days regardless of shipping method selected. Domestic orders have the option of USPS. For international shipping information, read below. All transit times are in business days (Monday-Friday). 

Please Note: We do not process orders on weekends and major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days. 

 

State Regulations 
Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state's regulations. 
 Total Vape Ban 
 We are unable to process and ship any orders: 
 New York - Effective Date: 7/1/2020 (for online sales)
 South Dakota 
 Utah 
 Vermont 
 San Francisco, CA - Effective Date: 1/29/2020

 

 Flavor Ban 
 We only ship plain tobacco flavors: Massachusetts 
 New Jersey - Effective Date: 4/20/2020 
 New York - Effective Date: 5/18/2020 
 Rhode Island 
 Arkansas - We are unable to ship ALL e-liquids into this state 
Any orders containing flavored e-liquids with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally. This information is subject to change at any time, we will try our best to update this as regularly as possible.   
 
Adult Signature Upon Delivery
Certain states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package. All delivery carriers charge extra for this feature, and our shipping rates have been adjusted for addresses in the following states: 

California,  Connecticut,  Delaware,  Hawaii,  Iowa,  Massachusetts,  Minnesota,  Nevada,  North Dakota,  Oregon,  South Carolina,  Texas,  Virginia,  Washington 

Free USPS Ground Shipping will be available for orders over $55 (after any discounts and before applicable taxes) for the states listed above, excludes U.S. Territories. 

 

 

INTERNATIONAL SHIPPING

 

Please note that all prices are listed in USD and will not be automatically converted into your local currency upon checkout. Mood Vapor is not responsible for any conversion fees associated with international orders. 
Processing 
All orders have a processing time of 24-72 hours regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure the security and accuracy of transaction placed. If your order is held for any reason, you will be contacted via email. 

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days. If your order is placed over the weekend or a holiday and is flagged for further review, you will be contacted on the next business day.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, Mood Vapor is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer. 

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. Mood Vapor Is not responsible for packages delayed due to customs issues.

 *We currently do not ship to Russia, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia and more. (If you do not see your country during the checkout process, we are unable to ship to that country).

 **Some shipping methods may be unavailable for certain international locations. 

 

USPS International Shipping Rate: 

USPS Shipping rates are calculated at checkout. Or may be a fixed rate.

USPS First Class International may take between 7-21 business days for delivery but will vary by destination.

USPS Priority Mail International may take between 7-10 business days for delivery but will vary by destination.* 

*Actual number of transit days may vary based on origin, destination, and custom delays. Please contact USPS or your country's local authority regarding customs directly for more information.  

Note: Tracking may not be available for all shipping methods once they leave the U.S. 

 

International Mail/Freight Forwarding Services:  

All orders are put through a process of picking and packing, to ensure that all items have been properly assembled to arrive in pristine condition. Mood Vapor's commitment is that the order will be sent with all items in the original packing. However, for customers choosing to ship their order to and with a mail or freight forwarding service, this guarantee is voided once the package arrives undamaged at the forwarding service. These services typically repackage our products, therefore we can not be held responsible for, but not limited to: Damages, Missing Items, Issues That Occur After Initial Delivery. This will as well apply to the order once it has arrived at the final destination.

 

Lost & Undelivered Packages: 

Lost or undelivered packages are not the responsibility of Mood Vapor, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Mood Vapor strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. 

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Mood Vapor is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user. 

 

Order Discrepancies: 

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue. 

 

Canceling and Altering Orders: 

Due to the volume of orders Mood Vapor receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order. 

 

We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.