Shipping

All orders have a processing time of 2 business days regardless of shipping method selected. However, we try our best to ship orders same day if placed before 3pm EST. Domestic orders have the option of USPS. For international shipping information, read below. All transit times are in business days (Monday-Friday). 

Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state's regulations. 

 Total Vape Ban 

 We are unable to process and ship any orders: 

 New York - Effective Date: 7/1/2020 (for online sales)

 South Dakota 

 Utah 

 Vermont 

 San Francisco, CA 

 We only ship plain Tobacco flavor:

Any orders containing flavors (non-Tobacco) with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally. This information is subject to change at any time, we will try our best to update this as regularly as possible.   

Certain states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package. All delivery carriers charge extra for this feature, and our shipping rates have been adjusted for addresses in the following states: 

California,  Connecticut,  Delaware,  Hawaii,  Iowa,  Massachusetts,  Minnesota,  Nevada,  North Dakota,  Oregon,  South Carolina,  Texas,  Virginia,  Washington 

 

USPS Domestic Shipping Methods:

USPS First Class Mail
First Class mail is the most common shipping method chosen by our customers. Typically arrives in 3 – 7 business days.

USPS Priority Mail
USPS Priority Mail is slightly faster then first class mail. Typically arrives in 2 – 5 business days.

USPS Express Mail
USPS Express Mail is slightly faster than USPS Priority Mail. Express mail must be to the post office by 3pm to get processed for 1 – 2 day shipping. Remember paying for express mail does not give you a quicker processing time it just means that once your order has shipped it will arrive at its destination at the fastest possible speed.  

Free Shipping
We offer free USPS ground shipping on all domestic orders over $55.00, excluding U.S. Territories or states that require an adult signature on delivery. This method incurs additional shipping costs and therefore does not qualify for free shipping. Special discount offer codes cannot be combined with free shipping. Free shipping does not apply to international orders. 

 

Damaged, Lost or Undelivered Mood Vapor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

 

INTERNATIONAL SHIPPING

 

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days. If your order is placed over the weekend or a holiday and is flagged for further review, you will be contacted on the next business day.

 

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, Mood Vapor is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer. 

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. Mood Vapor Is not responsible for packages delayed due to customs issues.

 *We currently do not ship to: Brazil, Mexico, Singapore, Indonesia, India, Malaysia, Hong Kong, Japan, North Korea, South Korea, Dubai, Iran, Uruguay, Turkey and more. (If you do not see your country during the checkout process, we are unable to ship to that country).

 **Some shipping methods may be unavailable for certain international locations. 

 

USPS International Shipping Rate: 

USPS Shipping rates are calculated at checkout. Or may be a fixed rate.

USPS First Class International may take between 7-21 business days for delivery but will vary by destination.* 

USPS Priority Mail International may take between 7-10 business days for delivery but will vary by destination.* 

*Actual number of transit days may vary based on origin, destination, and custom delays. Please contact USPS or your country's local authority regarding customs directly for more information.  

Note: Tracking may not be available for all shipping methods once they leave the U.S. Additional delays, less common may be caused due to COVID-19.

 

International Mail/Freight Forwarding Services:  

All orders are put through a process of picking and packing, to ensure that all items have been properly assembled to arrive in pristine condition. Mood Vapor's commitment is that the order will be sent with all items in the original packing. However, for customers choosing to ship their order to and with a mail or freight forwarding service, this guarantee is voided once the package arrives undamaged at the forwarding service. These services typically repackage our products, therefore we can not be held responsible for, but not limited to: Damages, Missing Items, Issues That Occur After Initial Delivery. This will as well apply to the order once it has arrived at the final destination.

 

ADDITIONAL SHIPPING INFORMATION

 

Lost & Undelivered Packages: 

Lost, undelivered or stolen packages are not the responsibility of Mood Vapor, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Mood Vapor strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. 

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Mood Vapor is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user. 

 

Canceling and Altering Orders: 

Due to the volume of orders Mood Vapor receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order as it could have already been processed or shipped. 

 

We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.